Refund Policy

14-Day Refund Window

If CoverMyCamera is not right for you, contact us within 14 days of purchase and we will help you request a refund through Creem, our merchant of record.

How to Request a Refund

Email support@covermycamera.app with the email address used at checkout and your Creem receipt or order ID. You may also use the Creem customer portal linked from your purchase confirmation email.

We aim to respond to refund requests within 3 business days. If we are unable to resolve your request, you may contact Creem support after a reasonable period.

Processing Time

Approved refunds are processed through Creem. Depending on your payment method and bank, refunded funds typically appear within 5 to 10 business days.

Refund Effects

When a purchase is refunded, the related CoverMyCamera license may be deactivated and future activations may be blocked. You should stop using the app after a refund is issued.

Chargebacks

If you have a purchase problem, please contact us before disputing the charge with your bank or card issuer. We will work with you to resolve eligible issues, including refunds where appropriate. Unauthorized fraud claims should still be raised with your payment provider.

Creem Refunds

All payment refunds are processed exclusively by Creem. Creem may also issue refunds where required by law, requested by payment providers, or needed to prevent chargebacks, in accordance with Creem's policies.

Exceptions

Nothing in this policy limits any mandatory refund or withdrawal rights you may have under applicable consumer protection laws.